FAQ

You can easily track the progress of your order in a few simple steps:

1. Shipping Confirmation Email : Once your order has shipped, you will receive a confirmation email containing a tracking number.
2. Access to online tracking : Click on the link in this email or go directly to our carrier's website, then enter your tracking number to find out the delivery status of your package.
3. Customer Account : If you have an account with us, log in to access the history and status of all your orders via the "My Orders" section.

If you have any questions or encounter any problems, please do not hesitate to contact us at milenaparis.sav@gmail.com .

If you wish to cancel or modify your order, we invite you to act quickly. Here are the steps to follow:

1. Cancellation of order
   You can cancel your order as long as it has not yet been shipped. To do so, contact our customer service as soon as possible at the following address: milenaparis.sav@gmail.com specifying your order number.
2. Order modification
   If you wish to modify your order (change of product, delivery address, etc.), we also advise you to contact us promptly before shipping. Once the order has been sent, no changes will be possible.
3. Order already shipped
   If your order has already been shipped, it will no longer be possible to cancel or modify it. You will then have to wait for its reception and follow our return or exchange procedure.

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you have 14 days from the date of receipt to request a return or exchange.

Return conditions:

1. Product status
   Items must be returned in their original condition, unworn, undamaged and in their original packaging.
2. Return procedure
3. Return costs
   Return costs are the responsibility of the customer, except in the event of an error on our part (defective product or incorrect order).
4. Processing time
   Returns and exchanges may take up to 7 business days to process after receipt of the returned product.

If you have a problem with your order, we are here to help. Here's how to proceed depending on the nature of the problem:

1. Order not received
   If your order has not been delivered within the estimated time frame, please check the status of your package using the tracking number provided in the shipping confirmation email. If you cannot find any information or the delay is unusually long, contact us at milenaparis.sav@gmail.com specifying your order number.
2. Damaged or defective product
   If you have received a damaged or defective item, please email us at milenaparis.sav@gmail.com with:
3. Error in the order
   If you have received an incorrect or incomplete item, please contact us immediately. Include your order number and details of the error so we can rectify the situation.
4. Payment problem
   If you are having difficulty paying for your order, whether it is a payment refusal or double billing, please contact us at milenaparis.sav@gmail.com so that we can resolve the issue quickly.